Term and Conditions

Welcome to Terra Flex Shoes Shop! These Terms and Conditions govern your use of our website and purchases of our high-performance footwear. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, except for certain remote areas in Asia. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on terraflexshoes.com, including text, images, logos, and product designs, is the property of Terra Flex Shoes Shop and protected by intellectual property laws. Unauthorized use is prohibited.

2. Product Information

2.1 Product Descriptions

We specialize in high-performance footwear including:

• Athletic Sneakers
• Hiking Shoes
• Running Shoes
• Trail Running Shoes
• Casual Sandals
• Flip-Flops

We make every effort to accurately display product colors and features, but slight variations may occur.

2.2 Product Limitations

Certain items (Flip-Flops and Casual Sandals) are non-returnable due to hygiene reasons as noted in our Returns Policy.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption.

3.3 Pricing and Taxes

Prices are listed in USD. International customers may be subject to customs fees and taxes, which are the customer’s responsibility.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Expectations

Delivery times are estimates and may vary based on destination and customs processing. We’re not responsible for delays caused by carriers or customs.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day satisfaction guarantee for most items (exclusions apply). To be eligible for return:

• Items must be unworn with original packaging and tags
• Return must be initiated within 15 days of delivery
• Flip-Flops and Casual Sandals are non-returnable

5.2 Return Process

Contact us at [email protected] with your order details to initiate a return. You’ll receive an RMA number and instructions.

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect the return. Original shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You’re responsible for providing accurate shipping and payment information. We’re not liable for errors in information provided by customers.

6.2 Product Use

Our footwear is designed for specific activities as described in product details. Use products as intended and follow care instructions for optimal performance.

6.3 International Customers

International customers are responsible for all customs duties, taxes, and return shipping costs where applicable.

7. Limitations of Liability

Terra Flex Shoes Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers or customs
• Product misuse or failure to follow care instructions
• Minor variations in product appearance from website images

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of our site constitutes acceptance of updated terms.

10. Contact Information

For questions about these Terms or our products:

Terra Flex Shoes Shop
3309 Twin Oaks Drive
Traverse City, MI 49684
United States
Email: [email protected]