At Terra Flex Shoes Shop, we’re committed to delivering high-performance footwear to adventurers worldwide while ensuring a seamless shopping experience from checkout to delivery—and beyond if needed.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    Carrier: DHL or FedEx
    Delivery Time: 10-15 business days after shipment
    Tracking: Included
  • Free Shipping (Orders over $50):
    Carrier: EMS
    Delivery Time: 15-25 business days after shipment
    Tracking: Included

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally except to certain remote areas in Asia.

Our Hassle-Free Returns Policy

We stand behind our performance footwear with a 15-day satisfaction guarantee. If your Terra Flex shoes don’t meet your expectations, follow our simple return process:

Return Eligibility

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Non-Returnable Items: Flip-Flops and Casual Sandals (due to hygiene reasons) and any items showing signs of wear

Step-by-Step Return Process

  1. Initiate Your Return

    Email our customer service at [email protected] within 15 days with:

    • Subject: “Return/Exchange Request – Order #[Your Number]”
    • Product name and size
    • Reason for return
    • Preferred resolution (refund or exchange)
  2. Receive Return Authorization

    We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days.

  3. Prepare Your Package

    Include all original items, packaging, and tags. Clearly mark the RMA number on the outside of the package.

  4. Ship Your Return

    Send to:
    Terra Flex Shoes Shop – Returns
    3309 Twin Oaks Drive
    Traverse City, MI 49684
    United States

    Tip: Use a trackable shipping method—you’re responsible for the package until we receive it.

Refund Processing

  • Timing: 5-7 business days after we receive and inspect your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For size exchanges or different product requests:

  • Follow the same return process
  • Specify your exchange preference in your initial email
  • We’ll ship your replacement once we receive the return
  • Customer covers shipping costs for the new item unless the exchange is due to our error

International Returns

For customers outside the United States:

  • You’re responsible for all return shipping costs and customs fees
  • Refunds are issued in USD (currency exchange rates may apply)
  • Processing times may be slightly longer

Performance Footwear Guarantee

While we maintain strict quality control on all our athletic sneakers, hiking shoes, and trail running shoes, we understand that sometimes a product might not meet your needs. Our policy reflects our commitment to your satisfaction with every step you take in Terra Flex footwear.

Questions?

Contact our customer service team at [email protected]. We’ll respond within 24-48 hours.