Privacy Policy

At Terra Flex Shoes Shop (“we”, “us”, or “our”), we value your trust as much as we value performance in our footwear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website terraflexshoes.com or make a purchase from us.

1. Information We Collect

To provide you with our premium footwear and seamless shopping experience, we collect:

• Personal Information: Name, email address, shipping/billing address, payment details (processed securely through our payment partners), and phone number when you make a purchase or create an account.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, device information, and browsing behavior on our site.
• Cookies & Tracking: See Section 6 for details about our use of cookies and similar technologies.

2. How We Use Your Information

Your data helps us deliver the performance-driven experience you expect from Terra Flex Shoes:

• Process transactions and deliver your athletic sneakers, hiking shoes, or other performance footwear
• Improve our website functionality and product offerings
• Communicate order confirmations, shipping updates, and customer service messages
• Prevent fraud and enhance security (with the same seriousness we apply to crafting our footwear)
• Provide personalized recommendations based on your browsing preferences
• Comply with legal obligations and enforce our policies

3. Data Sharing & Disclosure

We treat your data with the same care we put into selecting our premium footwear brands:

• Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your orders and maintain our website.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As a global retailer (excluding some remote areas in Asia), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and maintain the same security standards across borders.

5. Data Security & Retention

We protect your data with the same dedication we apply to crafting secure trail running shoes:

• Industry-standard encryption for all transactions
• PCI-compliant payment processing (we never store full credit card numbers)
• Regular security audits and fraud monitoring
• Limited employee access to personal data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Cookies & Tracking Technologies

Like the precise engineering in our running shoes, we use carefully selected technologies to enhance your experience:

• Essential Cookies: Necessary for site functionality and secure checkout
• Performance Cookies: Help us improve site performance and understand user behavior
• Marketing Cookies: Allow us to show relevant product recommendations (you can opt-out)

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. Your Rights & Choices

You have control over your data, just as you have control in our high-performance footwear:

• Access, update, or delete your account information
• Opt-out of marketing communications
• Request restriction of processing or data portability
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

8. Children’s Privacy

Our website is not designed for children under 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.